Your info is safe with Alice. We will never ask for your bank account or card numbers. The only thing you will do is login with your online banking system. This enables Alice to find your transaction information with security and ease.
Why can't I give you my debit or credit card number?
Connecting with your user name and password is more secure. It allows an encrypted one-way view into your transactions.
Please don't send Alice your credit or debit card numbers! Alice will never ask you for your credit card or debit card numbers. There is no charge for using Alice - Alice is always free for you to use.
What if I have a credit card and a debit card with a single banking institution?
That's great, it means you'll only need to connect once. Alice connects to all your debit and/or credit cards within your account. It also means you don't have to update anything in Alice when you receive new cards.
What if I have a joint account or many users connected to one bank account?
For your security we will never ask for your debit card or credit card numbers. We connect through your bank account to view and help you with your purchases. If you receive a text from us on charges that are not pretax spending, please reply "No".
What if I change my bank account username or password?
If you change your bank login info, we'll notify you via text message reminding you to reconnect. Don't worry, this is very common and a safe practice for your security.
Why is Alice asking me to reverify my account login info?
Your bank or credit card may ask you to verify that you still want to stay connected to Alice. This is a very common security measure that keeps your accounts safe. Some banks need this more often than others, depending on their security requirements.
If you have any questions or run into any issues, let us know at support@thisisalice.com.
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