It usually takes around 3-4 business days after your pretax spending for Alice to text you. The timing depends on when your bank recognizes the buy to sending the info to Alice. Once Alice gets this info, you will get a text message asking you to confirm your purchase.
What about expenses I made before enrolling in Alice?
Alice can only save you money on transactions made since the day you enrolled.
The earlier you enroll, the more you save!
It's been more than a week, why hasn't Alice texted me?
There are a few reasons this could happen. Usually it's because Alice hasn't learned about your purchase type yet.
Our system updates often to make sure we can recognize your purchase as soon as possible.
How do I report a Missing Transaction? You have not texted me about this.
Tell us about your Missing Transaction here on your Alice dashboard to let Alice know what to look for. Alice gets smarter over time so you should only have to report it once. Remember that if it's a cash transaction, you should check the box on the form so we know what to ask you for!
Why isn't Alice texting me about my mass transit pass that I got at a grocery store or convenience store?
Unfortunately, the IRS only allows mass transit passes purchased from the transportation vendor. This includes their ticket booths, vending machines, or websites.
Passes from grocery stores or convenience stores do not count for pretax spending.
Reach out to email@example.com if you have questions on where to get your mass transit passes!