Charlie Boehme-Byrd

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Activity overview

Latest activity by Charlie Boehme-Byrd
  • Charlie Boehme-Byrd created an article,

    Resetting your Help Center password

    Here's how to reset your password to access the Alice Zendesk Portal. You may need to do this to download a secure attachment from our team.   Your login email address will always be the address us...

  • Charlie Boehme-Byrd created an article,

    Downloading Secure Attachments from Our Help Center

    To protect the security and privacy of our customers, we utilize Secure Attachments to send important files. This is a feature built in to Zendesk with which we have a HIPAA compliant BAA that prov...

  • Charlie Boehme-Byrd created an article,

    Do you have an Alice mobile app?

    The Alice dashboard is a one-stop shop for users to check their balance, submit reimbursements, or confirm transactions. Since many of our users are always on-the-go and access their Alice dashboar...

  • Charlie Boehme-Byrd created an article,

    Does my Alice Card Require a PIN?

    Generally, your Alice Card will not need a PIN. Your Alice Card works as a credit card. If asked to select your card type at the checkout terminal, always select “credit”. Certain terminals may det...

  • Charlie Boehme-Byrd created an article,

    How can I use my benefits while waiting for my Alice Card to arrive in the mail?

    When you sign up for Alice card, you will receive an instant Alice Card number on your Alice dashboard that you can use immediately to shop online or add to Apple, Google, or Samsung Pay.  Your ins...

  • Charlie Boehme-Byrd created an article,

    Form 5500

    What is it? Form 5500 gives the IRS information about benefit plans you offer to your employees. It applies to all benefit plans under ERISA, including health insurance. It also applies to Health C...

  • Charlie Boehme-Byrd created an article,

    Updating Your Employee Roster

    You can update your employee roster with ease straight from your Alice dashboard! Add a new account administrator or update suspended employees.   Adding New Admins: On your People page, you can...

  • Charlie Boehme-Byrd created an article,

    How do my employees learn about Alice?

    Your journey with Alice starts with a call with an Alice Onboarding Specialist. After that, you're ready to announce Alice to your employees. Here's what you need to know: How do I announce Alice t...

  • Charlie Boehme-Byrd created an article,

    What if I am on unpaid leave?

    What does that mean for my Alice Benefits? MASS TRANSIT & PARKING Your benefits will stop during your unpaid leave. If you have eligible expenses: Expenses from before your suspension: You can co...

  • Charlie Boehme-Byrd created an article,

    I no longer work for my employer who offered Alice

    I no longer work for my employer who offered Alice. What does that mean for my benefits? MASS TRANSIT & PARKING Your final paycheck will reflect confirmed expenses made before your last employment...